OMNI Operations Manager

Looking for an opportunity within a business that offers a genuine ‘people‑first’ culture? At Chubb Fire & Security we have an opportunity for a OMNI Operations Manager to join our Customer Excellence Team based in Blackburn (BB1 2PR
) on a full‑time, permanent basis.

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. We provide essential and innovative security systems, equipment and services – from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many FTSE 100 companies, and our Chubb family is extensive, with a dynamic team of over 13,000 employees globally.

Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group we join a family of organisations where leadership and leadership development are our most powerful strategic advantage and the best way to invest in our people.

SALARY: Up to £45,000 per annum (depending on experience)

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Employee Referral Scheme (£1,000)
• Company Pension Scheme (5% matched)
• Life Assurance (4× Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety of discounts
• Health & Wellbeing Resources
• Bravo Awards:
  Recognising outstanding contributions from all employees and encouraging excellence

WORKING HOURS: 37.5 hours per week – Monday to Friday – 9:00–17:00

The OMNI Operations Manager will drive the effective implementation, optimisation and continuous enhancement of the OMNI platform across Chubb Fire & Security’s business support function. The role ensures OMNI becomes fully embedded as the core customer‑facing and operational ecosystem, improving service quality, streamlining processes, and enabling a consistent, data‑driven customer experience.

• Assist with the rollout of OMNI across relevant business support functions, ensuring alignment with operational objectives and customer needs.
• Maintain responsibility for OMNI governance, ensuring updates, releases and changes are controlled, tested and fully communicated.

• Identify and evaluate opportunities to extend OMNI capability, enhance workflows and simplify customer journeys.
• Work with operational teams to understand pain points and convert them into actionable enhancement requirements.

• Act as the primary point of contact for OMNI within the business support function, engaging with Operations, Customer Service, IT and Transformation teams.
• Provide training, support and guidance to end users to drive adoption and change readiness.

• Track, measure and report on platform performance, adoption levels and process outcomes.
• Ensure OMNI contributes to operational efficiency, improved customer outcomes and reduced process friction.

The ideal candidate brings deep hands‑on OMNI expertise and a proactive mindset, constantly looking ahead to identify the next improvement, innovation or operational gain.

• 3–5 years of hands‑on OMNI platform experience, including configuration, optimisation and enhancement delivery.
• Proven experience in operational improvement or business transformation roles.
• Strong understanding of customer‑facing processes, service operations and workflow design.
• Ability to translate operational needs into structured system requirements.
• Strong analytical skills with the ability to diagnose issues and propose effective solutions.
• Excellent stakeholder management and communication skills, able to influence at multiple levels.
• Demonstrated capability to manage multiple initiatives simultaneously in a fast‑paced environment.

• Experience with in fire & security, field service, alarm monitoring or related service environments.
• Knowledge of integration principles, automation approaches or digital service…