Technical Services Apprentice

Job Description Purpose of the Role

This office-based role is all about supporting the high-performing Building Envelope Technical Team.

You will manage incoming enquiries to ensure they reach the required member of staff, collecting additional information where possible to ensure resolutions are achieved accurately and as efficiently as possible to maintain the high customer service levels provided by Sika.

You will be exposed to live projects and engage in technically driven specification tasks, ensuring the team can meet deadlines and provide an excellent customer experience to both contractors and clients.

This is a fantastic chance to continue learning whilst launching into a new career.

As an apprentice, you’ll gain valuable experience in teamwork, communication, and learn about our various roofing systems. You’ll develop practical skills that will help you build a strong foundation for a career within the construction industry. While growing professionally, you’ll also work towards achieving an NVQ Level 3 qualification
, with excellent support for both your education and workplace learning.

As an Apprentice, you will:

• Manage incoming calls and emails from both internal and external stakeholders, gathering additional data as required and allocating accordingly.
• Monitor internal specification requests, ensuring information is complete and accurate.
• Engauge in technical processes to ensure project trajectory is maintained, progressing projects from opportunities through to onsite and finial guarantee stages.
• You will be given the opportunity to complete a course at Preston college to facilitate your personal development with time allocated to complete coursework and attend monthly classes.

You will be rewarded with a competitive salary, and a sweep of great benefits. We pride ourselves on our total reward package:

• Holiday 25 days rising to 28 days with service, plus bank holidays
• A company pension contribution of up to 10%
• Private healthcare for you, with option to add family
• Group life cover at 6x your annual salary
• Global Income Protection (PHI)
• Enhanced maternity and paternity pay
• Staff discount platform & Cycle to Work scheme
• Dedicated Service Awards for reaching key milestones
• Selected discounted Sika products

As a market leader, Sika understands and recognises the contribution employees make to the success of our business. You will be supported by a dedicated team working collectively towards success and will be provided with all required tools and equipment, as well as continuous learning development opportunities for personal and professional growth. This full-time role offers job stability where you can rest assured that you are joining a highly respected, industry-leading company known for its integrity and innovation.

• GSCE Maths & English
• Good communication skills
• Enthusiasm
• Excellent reasoning
• Good computer literacy

We require someone who can both, work autonomously and be a fantastic team player. A person with a can-do attitude capable of can multi-tasking, delegation and prioritisation. Key functions of this role require attention to detail, sensitivity and the ability to develop and maintain professional interpersonal relationships with all relevant stakeholders. Your ability to solve problems will be developed alongside your technical knowledge throughout your time at Sika.

Potential Career Routes:
Technical Services Advisor, Site Support Engineer, Area Technical Manager

The opportunity to progress within a global company across a variety of business areas.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.