It Service Desk Analyst

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.

To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly.

Key Group has been helping people unlock a better retirement since 1998. As one of the UK’s leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.

Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Log and track IT issues, ensuring colleagues receive timely updates.
• Troubleshoot and resolve technical problems efficiently across various systems.
• Collaborate with 3rd line support and external suppliers when needed.
• Assist with onboarding new starters and managing system access.
• Ensure IT security and confidentiality are upheld at all times.

• Strong customer service skills with excellent communication.
• Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more.
• ITIL Foundation qualification or equivalent experience.
• Ability to work in a fast-paced, agile environment.

• 23 days holiday + bank holidays (rising with service)
• Additional holiday purchase scheme
• 1 Well-being Day
• 1 Charity Day
• Tier 1 pension (5% Employee, 8% Employer)
• Simply Health & Life Assurance
• A supportive and innovative workplace where you can thrive

If you're ready to take the next step in your IT career, and be part of a team that values innovation, collaboration, and career growth!