L2 Software Support Analyst
Job in
Blackburn, Lancashire, BB1, England, UK
Listed on 2026-09-04
Listing for:
Oscar
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Analyst, IT QA Tester / Automation
Job Description & How to Apply Below
Location:
Blackburn Salary: 35, We're recruiting an L2 Software Support Analyst to take ownership of complex application issues and work closely with customers, developers and QA teams to get them resolved.
Previous experience working within financial services is essential for this position. This could include mortgages, lending, banking, wealth management or another regulated financial-services environment.
This is a strong opportunity for someone with experience supporting a SaaS platform or bespoke software product who enjoys properly investigating problems rather than simply logging and escalating tickets.
You'll join a close-knit team that values strong customer service, collaboration and people who are looking to build something long term. What you'll be doing Investigating and resolving second-line software and application support tickets
Running approved SQL scripts and making basic database amendments
Using RDP to access client environments and diagnose issues
Reproducing reported problems and identifying potential defects
Working directly with developers and QA teams to resolve technical issues
Supporting the deployment and testing of fixes in test environments
Communicating technical issues clearly to financial-services customers
Keeping customers updated throughout the investigation process
Recording resolutions and maintaining clear technical documentation
Identifying recurring issues and helping improve the product and support processes What we're looking for Previous professional experience within financial services
Experience in software, application or SaaS support
An understanding of financial-services processes, terminology and customer expectations
The ability to investigate issues beyond a standard first-line checklist
Basic SQL knowledge, including running scripts and querying databases
Experience supporting users remotely and troubleshooting client environments
Confidence managing tickets from initial investigation through to resolution
Strong customer service and communication skills
Experience working alongside software developers or QA teamsA genuine interest in finding a stable, long-term position Desirable experience
Experience with in mortgages, lending or financial-adviser software
Previous QA, software testing or UAT experience
Jira or another ticket-management platform AWS or another cloud-hosted software platform
Splunk or similar logging and monitoring tools
Experience supporting browser-based applications
You don't need to be a developer or an advanced SQL specialist. What matters is that you understand the financial-services environment, are technically curious and can confidently investigate application issues while communicating with customers and technical teams.
If you have experience supporting software within financial services and want greater ownership of complex issues, apply now for further information.
L2 Software Support Analyst Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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