Customer Planning & Demand Lead

Who We Are

Science In Sport Group is a world leader in sports and performance nutrition.

The Customer Planning & Demand Lead acts as the bridge between commercial ambition and operational execution, ensuring customer demand is translated into accurate forecasts, robust supply plans and high service levels. The role drives visibility, accountability and planning discipline across the customer journey, enabling profitable and scalable growth.

• Contract: Permanent
• Salary: Up to £50,000 per annum
• Working Hours: 09:00 - 17:30
• Location: Blackburn

• On-site gym
• Cycle to work scheme
• Product discount
• Birthday day off
• Pension scheme, employer contribution at 4%

You will coordinate customer forecasting and demand planning activity across multiple regions, channels, and internal stakeholders. This includes consolidating customer forecasts, aligning promotional and launch activity, identifying risks and variances, and ensuring demand signals are clearly communicated across Supply Chain, Production, Logistics, and CX teams.

You will oversee the operational planning and readiness of promotional campaigns, product launches, and seasonal activity. This includes ensuring stock availability, operational alignment, and execution readiness across internal teams to support successful delivery against commercial plans.

You will maintain clear visibility of customer demand, stock requirements, and inventory flow across the operational network. Your role will support improved planning accuracy, reduced operational disruption, and stronger alignment between customer requirements and supply capability.

You will provide visibility of customer demand signals, supply constraints, and service risks across the customer portfolio. Your role will facilitate cross‑functional collaboration to support informed decision making, improve customer experience, and ensure alignment between customer requirements and operational delivery.

You will be accountable for improving the accuracy, visibility, and alignment of customer forecasts across the business, reducing operational risk and improving planning effectiveness.

You will ensure operational readiness for launches, promotional campaigns, and seasonal activity through effective planning, coordination, and inventory visibility.

You will support improved inventory planning and operational visibility across key products, channels, and markets, helping minimise supply disruption and improve service performance.

You will ensure clear alignment between Commercial, Logistics, Production, and CX teams, creating consistent operational planning routines and improving execution standards.

This role requires exceptional planning and organisational skills, with the ability to manage multiple work streams, timelines, and operational priorities simultaneously. You will be highly detail‑oriented while maintaining visibility of wider business priorities and dependencies.

You will demonstrate strong analytical capability, using forecast trends, operational data, and planning insight to support informed decision‑making and improve business performance.

Strong collaboration and stakeholder management skills are essential in this role. You will work closely across Commercial, Supply Chain, Production, Logistics, Demand Planning, and CX functions to ensure alignment and operational clarity, using influencing skills to drive positive outcomes and support business decision‑making.

Demonstrates strong experience within FMCG and manufacturing environments, with an understanding of the pace, complexity, and operational demands of these sectors.…