Planning and Scheduling Manager

National Planning and Dispatch Manager

Would you like to be part of Vital Energis 5-year Strategy of Growth?

As a result of our continued success, we are undergoing significant expansion across all areas of the business. We are now looking to appoint a National Planning and Dispatch Manager to lead and develop our O&M Planning, Dispatch and Logistics function.

This role oversees the Planning and Dispatch Team Leader and Coordinators, ensuring service levels and performance targets are consistently met, while prioritising customer safety and satisfaction and maximising engineer efficiency and productivity.

This role is instrumental in driving customer satisfaction and retention, improving operational efficiency, and embedding a culture of continuous improvement

What you will be doing:

• To provide direction, support and guidance to Team Leaders and Coordinators and day-to-day systems support within the department, ensuring clear roles and responsibilities and that tasks are completed accurately and successfully.

• Take ownership of regional performance including productivity, SLA adherence and minimized overdue work

• Overall responsibility for confirming attendance with customers and handling queries and escalations

• Lead daily planning c...