Store Manager, Retail & Store Manager

Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability? Candidate must be fully flexible to work 5 days out of 7 including weekends and bank holidays.

As a Store Manager you will be accountable for your store's performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrates the BHF values. Each day is different in this varied, fast‑paced, hands‑on role. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet the most rewarding as you play a part in helping to fund life‑saving research.

• Oversee store performance and sales through physical and digital channels.
• Lead, motivate, and develop an inclusive and diverse team.
• Achieve sales targets and commercial goals.
• Manage budgets and P&L.
• Work flexible schedule – 5 days out of 7, including weekends and bank holidays on a rota basis.
• Ensure store meets the highest retail standards at all times.
• Take proactive initiatives to meet evolving business needs.

• Experience in a customer‑facing role in retail, hospitality, or service industry.
• Experience leading, motivating, and developing teams.
• Commercial awareness and ability to achieve sales targets.
• Understanding of budgets and P&L.
• Comfortable working in a fast‑paced, hands‑on environment.

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer, funding cutting‑edge research and innovation to save and improve more lives. We connect with local communities and help reduce clothing and furniture waste across the UK, preventing around 70,000 tonnes of unwanted items going to landfill each year.

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream – early access to wages
• 25 % staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10 %
• Cycle to work scheme
• Gym membership discounts
• Discounts with a wide range of retailers

DBS Check:
Any offer of employment is subject to a satisfactory DBS check.

Inclusivity Matters:
We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.

Sponsorship:
We are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship.

Adjustments:
If you need adjustments to the recruitment process, please contact a member of the Recruitment team.