Concierge Officer

Blackburn (Cherry Bridge Lodge & Skye Crescent Lodge)

40.25 hours per week (night shifts: 8pm–8am)

SCP 19 – 20 £ 28,141 - £28,449

Be the calm, reassuring presence that makes a real difference.

At Stepping Stone Projects
, we support people to move beyond homelessness and build independent, fulfilling lives. Our work is meaningful, fast‑paced, and often challenging—but always rewarding.

We’re looking for Night Concierge Officers to join our Blackburn services, supporting two busy, 24/7 supported accommodation schemes. This is an opportunity to play a crucial role in keeping our services safe, supportive, and running smoothly overnight.

Working as part of a dedicated team, you’ll provide overnight support across Cherry Bridge Lodge or Skye Crescent Lodge
, supporting adults with a wide range of needs including mental health, substance use, and complex behaviours.

You’ll be responsible for maintaining a safe and secure environment while building positive, respectful relationships with residents—helping create the stability they need to move forward.

• Maintaining building safety and security through CCTV monitoring and regular patrols
• Supporting residents with queries and promoting a calm, respectful living environment
• Managing incidents confidently using de‑escalation techniques
• Keeping accurate records and providing clear handovers to day staff
• Preparing rooms for new residents and maintaining communal areas
• Supporting new arrivals and ensuring residents feel welcomed and treated with dignity

You’ll be resilient, practical, and driven by a genuine desire to help others. You’re someone who can stay calm under pressure, set clear boundaries, and build trust with people from a range of backgrounds.

We’re particularly keen to hear from you if you:

• You have experience of dealing with vulnerable people from possible problematic background
• You have the ability to work with customers who have complex needs and who may be challenging to work with, and to respond to conflict situations in a calm yet firm manner
• You have the ability to support, cooperate and ‘teamwork’ with others to achieve common objectives
• You have an awareness of health and safety / personal safety issues in a support accommodation project
• You have an understanding of safeguarding issues. You have the ability to act as an advocate and liaise with the relevant agencies

At Stepping Stone Projects, you’ll be part of a values‑driven organisation where your work has real purpose. Every shift, you’ll help create a safe environment where people can begin to rebuild their lives.

Please note: This role is subject to an enhanced DBS check as part of our safer recruitment process.