General Manager

Join as a General Manager at Victra - Verizon Authorized Retailer
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You will have a high level of accountability for all retail-store functions and for communicating and implementing the company vision through directing the day-to‑day activities of the entire store staff. You will be driving high‑performance results within a fast‑paced, demanding solutions sales environment with a focus on optimizing both customer and employee experience. In addition, you will mentor your Assistant General Manager, complete trainings, attend weekly sales leadership calls, and consistently motivate your team to excel in every guest interaction.

• Building, developing, and mentoring your sales team.
• Working through teams to teach, coach, and follow our sales process with "Every Guest, Every Time".
• Attracting and retaining top‑caliber employees.
• Brand advocacy for Victra.
• Providing ongoing sales training and support to exceed sales, retention, quality, and service objectives.
• Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
• Ensuring store employees meet or exceed defined monthly success measurements and complete assigned training on time.
• Developing and implementing sales tools and initiatives.
• Maintaining store performance by running retail inventory compliance.
• Engaging in business operations including budgeting, forecasting, analyzing, and providing sales reports.
• Thinking of innovative ways to drive traffic to stores and capitalize on the existing customer base.
• Owning store success and taking ownership of employees’ work‑related needs, leadership, staffing, scheduling, labor controls, marketing, loss prevention, and all other store functions.
• Owning all guest escalations and providing timely resolution.
• Clearly communicating company objectives and priorities to team members and providing timely follow‑up.
• Staying up to date with new sales promotions and ensuring guests receive complete solutions to meet their current and future needs.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401(k) Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Base Pay: $43,888.00 Pay rates include base pay at the above rate, with the opportunity to earn a monthly General Manager bonus. The average all‑in pay is $69,572 per year for this role.

You thrive in a sales environment and enjoy energizing a team you can develop and motivate. You set the bar high for achieving goals and know how to motivate others to help you reach them. You’re open to new ideas, relate well with a variety of people, and are attuned to the needs of others to ensure they can perform at their best.

You know you’ve succeeded when your team is delivering.

• 1–3 years of experience in a retail sales environment, with at least 2 years in a leadership/supervisory role.
• Management experience in a commissions‑based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Experience setting goals, evaluating performance, and developing a high‑performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

All Sales Consultants must attend and complete a four‑day New Hire University (NHU) training program within two weeks of their official start date. This class may include overnight travel at the company's expense. Various online and computer‑based training will be required throughout your employment with Victra.

We're proud to be an equal opportunity employer – and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

Mid‑Senior level

Full‑time

Management and Manufacturing

Telecommunications

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