Administrative Officer

Overview

Brook Street in partnership with HM Land Registry has a fantastic opportunity to join their team as an admin officer. This is a great opportunity to gain valuable exposure/experience working within the Public Sector.

Location:

Wrea Brook Court, Lytham Road, Warton, Preston, PR4 1TE
.
Office based.
Hourly rate: £13.90 per hour.
Working days/hours: 37 hrs per week, Monday–Friday 9am–5pm.

Contract:

temporary 6 months, extension pending performance and business needs.

• Support efficient processing of customer applications by triaging incoming cases within a 5‑day Service Level Agreement (SLA), assessing documentation against established protocols, and ensuring applications are correctly routed for further action.
• Support the customer‑focused policy of not cancelling applications by obtaining applications that have reached their cancellation date and contacting the lodging conveyancer by telephone to confirm receipt of the requisition, request they lodge any further information in writing directly on to the application and/or grant an extension of time and send correspondence confirming this, recording actions in the Points Arising Screen and ensuring applications are correctly deferred back.
• Review and triage new customer applications in line with the Standard Operating Procedures (SOP):
• Obtain appropriate new application from our Work Management System.
• Assess submitted documents for completeness and compliance with legal and procedural requirements.
• Identify omissions or discrepancies and draft clear, professional correspondence to solicitors.
• Identify the nature and type of each application and record this information accurately in the case management system.
• Accurately allocate triaged applications to the appropriate work list or team for further processing.

• Ability to communicate effectively on the telephone, encompassing active listening, clear articulation and professional tone.
• Strong attention to detail and ability to follow structured procedures.
• Excellent written communication skills, particularly in drafting formal correspondence.
• Ability to manage a high‑volume workload and prioritise effectively.
• Customer service skills.
• MS Office skills – Word, Excel & Teams in particular.
• Organisational skills.
• Ability to make notes in plain English.
• Ability to complete data entry.

Basic DBS – to be applied for by Brook Street upon a successful application.

No annual leave during training period.

Period of 6 months or longer spent outside the UK in the last 5 years will require an additional overseas police check, the responsibility of the candidate.

Brook Street supports the Armed Forces Covenant and will interview all candidates who are veterans or spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer a guaranteed interview with a PSR Sourcer.

You are encouraged to reach out via the Brook Street website if you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all essential criteria.