Customer Service Advisor

Location: Poulton-le-Fylde

Customer Service Advisor

Poulton-le-Fylde, FY6 8JX
– Office Based

Full Time
Salary £27,000 to £28,500

Working hours:

Monday to Friday 9am – 5pm
24 days annual leave + Bank Holidays What’s in it for you?

Full training and ongoing development
Join a growing, dynamic, and supportive team
Be part of a scale-up business making a real difference in the energy sector

This role would suit someone who is:

A confident communicator with strong telephone skills
Resilient and able to remain calm under pressure
Naturally empathetic and able to adapt to different customer needs
Organised with great attention to detail
Motivated and capable of managing their own workload
A team player who can follow structured processes to deliver a high and consistent service
Proficient in Microsoft Office and ability to adapt to computer systems

Skills and Experience (Preferred but not essential):

Experience in credit control or debt resolution
Background in the utilities or energy industry

What You’ll Be Doing:

As a Customer Service Advisor, you’ll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business's unique situation and finding the right solution.

The role includes:

Proactively contact commercial customers with outstanding balances
Negotiate payment or alternative commercial resolutions
Investigate and resolve customer account queries
Act as an intermediary between energy clients and their customers
Agree and manage payment plans through to completion
Recognise vulnerable customers and tailor your approach appropriately
Identify non-compliant customers and escalate where necessary
Taking meter reads and prompting Smart meter installations to help promote accurate billing
Maintain and manage your own portfolio of customer accounts
Achieve individual and team KPIs set by both management and clients

If you have worked in any of the following fields, we'd love to hear from you:

Account Handler, Credit Control Advisor, Energy Advisor, Customer Account Executive, Customer Relationship Manager, Collections Advisor, Debt Recovery Specialist, Client Services Executive, Customer Retention Advisor, Commercial Customer Advisor, Energy Customer Consultant, Credit Management Advisor, Payment Solutions Executive, Client Liaison Officer, Customer Support Agent, Arrears Resolution Officer, Client Success Specialist, Utilities Customer Representative, CRM Executive, Customer Care Advisor