111 Health Advisor – Call Handling

FCMS call-handling is recruiting Health Advisors to join our 111 Team!

• Contract
  - Permanent
• Hours
  - Full Time and Part Time, flexible and fixed hours are available. We are looking for predominately evening and weekend staff.
• Location
  - Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW
• Salary - £13.00 per hour whilst training and £13.13 per hour once the shadowing phase is passed. Enhancements for shifts from 20:00-24:00 Mon-Fri 30% and all day on Saturday and Sunday 45%

Find out more about our call handling services here:
Call Handling - FCMS ()

Interviews will be held week commencing 10th August 2026

14th to 25th September 2026

You will be required to be available on Monday 28th September - 10:00 16:00 for an induction day.

Main duties of the role

We are looking for team members to provide fast, accurate and effective patient telephone call taking (operator) service to patients in an emergency setting for 111 to identify the best route of care for them.

The role of a 111 Health Advisor is a highly varied one and you can expect an incredibly busy work environment where no two days are the same. Patient care is our utmost priority, and you will remain calm and professional even when dealing with high call volumes and challenging or distressed customers. This is a hugely important role, and you can be supporting a mental health-based call, talking someone through CPR to raising an ambulance.

FCMS Health Advisors answer approximately 27,400 call per week.

Nationally the 111 service is 24/7. FCMS provide the 111 service between 7am 12 midnight, 365 days a year.

Therefore, you must be able to work shifts across evenings, weekends and Bank Holidays. Full-time, part-time shifts are available, and we offer flexible and fixed contract shifts.