Head Office

Head Office
Full-time
£13.92 per hour
Permanent

We are recruiting for a highly motivated and reliable person to work in a telephone customer service centre with experience and understanding of excellent customer service. This role is perfect for someone who excels at communicating with others in a professional manner to ensure a high quality of customer service is provided to our guests; our vision is‘to make every day feel like a holiday’.

• Assist all correspondence including inbound and outbound calls, webchats and emails from customers and clients, e.g. queries, requests, orders and complaints.
• Contact potential customers and clients with the aim of gathering information or selling a product.
• Liaise directly with customers to take payments, deal with cancellations plus creating and amending bookings.
• Collate feedback from customers to continuously improve customer satisfaction.
• To work in other areas of the business as and when required including areas such as Park Receptions and Housekeeping.

• Birthday Treat – Additional day annual leave
• Wellness programmes
• Team Member awards
• Loyalty leave
• 1 in 6 weekends off (if applicable) / where possible
• Ongoing training and development
• Refer a friend and Great Ideas schemes
• Team events
• Use of leisure facilities across the Parks
• Discounted food
• Employee discount off holidays with the Partington Group
• Employee discount at Walterz Entertainment Hub
• Employee discount – Local Attractions Discount Scheme
• Uniform provided

• Proven experience within customer services, preferably within a call centre environment. Additional training will be provided.
• Able to produce right to work documentation (e.g. passport or birth certificate & NI document).
• Able to produce valid driving licence.
• Strong communication skills, both verbal and written, to liaise with team members and guests effectively.
• Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
• Rapport building and controlled objection handling skills are essential.

• Company events
• Company pension
• Free parking
• Referral programme