Senior User Researcher

Senior User Researcher £55,000 to 65,000 GBP Onsite WORKING

Location:

Manchester, North West - United Kingdom Type:
Permanent Senior User Researcher Salary: £55,000 - £65,000 Locations:
Leeds, Manchester, Glasgow, Birmingham, Bristol or London Working Pattern:
Hybrid / client-facing consulting The Opportunity We are looking for an experienced Senior User Researcher to join a growing digital consultancy, working on complex transformation programmes across the public and private sectors. This is a senior consulting role for someone who can do more than conduct research. You'll be expected to lead research across complex problem spaces, influence service design decisions, work closely with multidisciplinary Agile teams and act as a trusted advisor to clients and stakeholders.

You'll bring strong expertise in user-centred design and research methodologies, while also helping develop other researchers through mentoring, coaching or line management. Public sector and government experience is particularly valuable, although strong private-sector consulting experience will also be considered where candidates have delivered genuine user-centred design (UCD) projects . What You'll Be Doing Advise clients on complex problems using user research, human-centred design and Agile methodologies .

Plan and conduct research to understand user needs, behaviours, motivations and pain points. Translate research findings into clear, actionable recommendations that influence service and product design. Work as part of multidisciplinary Agile teams alongside service designers, interaction designers, developers, product owners and other specialists . Lead research activities throughout the design and delivery lifecycle. Help teams use research evidence to make informed design and product decisions.

Lead workshops, interviews, usability testing and other appropriate research activities. Advocate for inclusive and accessible approaches to user research. Consider the needs of users with accessibility and assisted-digital requirements . Build strong relationships with senior clients and stakeholders while confidently challenging assumptions and managing difficult conversations. Lead and support other user researchers through line management, mentoring, coaching and knowledge sharing .

Contribute to recruitment, internal capability development and the wider user research community. Support business development, proposals and client pitches where required. Help develop and promote user-centred design and research capabilities across the consultancy. What We're Looking For You'll be an experienced User Researcher who is comfortable operating at a senior consulting level and influencing both clients and delivery teams. You should have:
Strong experience applying user research methodologies across different environments and problem spaces. Proven experience working within multidisciplinary Agile teams to design and deliver user-centred digital services. Experience delivering user-centred design (UCD) projects. Strong understanding of qualitative and quantitative research approaches and when to apply them. Experience researching accessibility and assisted-digital needs . Proven ability to champion user research, user-centred design and service design approaches.

Experience working directly with clients and senior stakeholders in a consulting environment. Excellent communication and stakeholder management skills, including the ability to challenge ideas and manage conflict sensitively. Experience mentoring, coaching or line managing other User Researchers - this is essential. Strong understanding of the roles and responsibilities of other Agile disciplines across design, product and technology . Confidence exploring…