Assistant Manager

At Costa Coffee by Sim Trava, we want to inspire the world to love great coffee, just as much as our partner, Costa Coffee.

Sim Trava is a family run business on the hunt for hardworking, ambitious, happy, and loyal people to join our team, if that sounds like you, you’re probably just what we’re looking for.

We want to recruit people that are proud to work for us, because a happy team equals happy customers. We know that our people are the most important part of our business, so we strive to create a working environment.

A bit about the role

Working closely with the Store Manager, you’ll help make sure the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee.

• Knowing the business and what needs to be done.
• Leading the team to deliver an unbeatable coffee experience for every customer.
• Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing.
• Monitoring the store KPI report, Costa Check and Listen and Learn and translating it into daily and weekly actions.
• Managing, growing, coaching, supporting, and delegating to the team – to ensure that all bases are covered and the store is ready to trade at pace.

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Assistant Manager?

• A passion for leading and taking accountability.
• Amazing customer service skills, and the ability to pass these on to your team.
• Management experience and a background in hospitality or retail.
• Ability to engage your team – be inspiring and empowering.
• Reliability to step up to run the store autonomously in the Store Managers absence.
• Support the store manager in decision making and change management.
• The motivation to progress to Store Manager.

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• Starting pay of £30,500 per year
• STAR rewards, exchange your points on our online shopping platform.
• More Star points awarded on your birthday, work milestone, promotion or just because you went above and beyond.
• Free handmade drinks plus 50% discount on food and bottled drinks while at work.
• Wellbeing support with Employee Assistance Program.
• Commitment to you and your Individual training, a plan tailored to your requirements.
• Encouragement to develop into different roles within Sim Trava.

* This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.

For any reasonable adjustments and general queries please contact