Client Contribution Support Specialist Council Posted yesterday and Fylde Expires

Contract

Hours:

37 hours (3 Posts)

Contract Type: Permanent

Salary: NJC Grade F SCP 19 - 24 £ 32,061 - £35,412

Closing Date: 4th November 2026 at 23:59 pm

Blackpool Council is seeking motivated and customer-focused Client Contribution Support Officers to join a new team within Adult Social Care. These roles have been created to support a significant transformation programme that will transition residential care placements to a gross payment model, ensuring client contributions are paid directly to the Council.

As part of this important project, you will work closely with individuals receiving care, their families, attorneys, deputies, and other third parties to help update payment arrangements and provide guidance throughout the transition process. Your work will be instrumental in minimising the impact on Adult Social Care debt while delivering a positive experience for residents and their representatives.

Following the successful completion of the project, the team will continue to play a vital role in monitoring client contributions, preventing debt from escalating, and maximising recovery rates through proactive intervention and support.

• Support the implementation of the Adult Social Care Gross Payments Project.
• Contact and engage with service users, families, representatives, and third parties to establish and amend payment arrangements.
• Provide clear advice and guidance on client contribution payments and financial responsibilities.
• Monitor residential care contribution accounts and identify potential arrears at an early stage.
• Work proactively with individuals and their representatives to resolve payment issues and prevent debt accumulation.
• Maintain accurate records and ensure all actions are documented appropriately.
• Liaise with social care, finance, legal, care providers, and external partners to support debt prevention and recovery activities.
• Contribute to maximising collection and reducing outstanding Adult Social Care debt.

We are looking for individuals who:

• Have excellent communication and customer service skills.
• Are confident dealing with sensitive financial matters in a professional and empathetic manner.
• Have experience of working in a financial, debt recovery, income collection, customer service, or social care environment.
• Can build positive relationships with a wide range of stakeholders.
• Possess strong organisational skills and attention to detail.
• Are able to manage competing priorities and work effectively both independently and as part of a team.
• Have good IT skills and experience of maintaining accurate records.

At this point in time we are not currently able to offer a Visa sponsorship in this role due to operational reasons.

Are you a Blackpool resident aged between 16-24? Would you benefit from some free guidance on producing a quality application for job vacancies such as this one? Blackpool Council?s Youth Hub - The Platform, has highly skilled Employment Advisers that can support you with demonstrating how you can evidence you meet the Essential and Desirable criteria requirements on a Job Description.

This post requires access to PSN (Public Services Network) services or networks and the successful post holder will be required to undertake a Basic Disclosure check of unspent convictions through Disclosure & Barring Service (DBS). This post is also subject to satisfactory references, medical clearance, evidence of any essential qualifications and proof of legal working in accordance with the Asylum and Immigration Act 1996.