Identity and Access Management Business Analyst

Identity and Access Management Business Analyst

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Job no: 534580

Work type: Administrative & Professional

Senior management: Vice President-Info Technology

Department: Secure Identity Services

Location: Blacksburg, Virginia, Hybrid

Categories: Information Systems / Technology

The Identity and Access Management (IAM) Business Analyst reports to the Director of IAM Strategy and Architecture within Secure Identity Services (SIS). The IAM Business Analyst is responsible for working with stakeholders to capture requirements and feature requests that drive IAM implementations, partnering with test engineers and developers to define behavior‑driven development feature files, and ensuring the alignment of SIS services with business needs and security and policy controls.

The IAM Business Analyst will play a critical role in the implementation and support of access control systems, provide escalated support and subject matter expertise in support of the Identity Management Customer Support team as well as other customers, and maintain service, process, and product documentation.

• Master’s degree in computer science, Information Systems, STEM, or a related field or bachelor’s degree plus training and work experience that equates to a master’s degree.
• Demonstrated ability to be a knowledge leader.
• Intermediate level experience as a Business Analyst.
• Experience developing business requirements or specifications.
• Experience working as a business analyst in an agile development environment.
• Basic to Intermediate SQL skills.
• Strong analytical and problem‑solving skills.
• Excellent communication skills and extensive experience working with business and technology stakeholders.
• Demonstrated knowledge of Identity and Access Management business processes and controls.

• Intermediate level experience as a Business Analyst in an IAM environment.
• Experience working in a BDD/TDD development environment.
• Experience with Service Now and JIRA.
• Experience with enterprise IAM systems (e.g. MidPoint, OIM, etc.).
• Experience with Directories (LDAP, AD).
• Experience participating in a cross‑functional role‑modeling exercise with both business and technical users to create roles that accurately reflect the organization’s business.
• Experience in a TIER II customer service or request fulfillment team.
• Experience in a Higher Education environment.

The successful candidate will be required to have a criminal conviction check. Sponsorship is not available for this position.

Salary Information: 77,000 - 95,000

Hours per week: 40

Review Date: 11/5/2025

Appointment Type:
Regular

Overtime Status:
Exempt, Not eligible for overtime

Applications close:
Open until filled

Advertised:
October 22, 2025

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