Systems Manager

Job Description

The Systems Manager is responsible for overseeing and managing the systems that support enrollment, learning, client engagement, and digital credentialing for Continuing and Professional Education (CPE) programs at Virginia Tech. This includes primary responsibility for the enrollment system, customer relationship management platform, form processing tools, the learning management system (Canvas), the digital badge and credentialing platform, and other integrated systems.

The role focuses on ensuring the efficient operation, integration, reporting, and strategic use of these systems. The manager serves as a bridge between technical and functional stakeholders, regularly collaborating with program managers, finance, registration staff, and external partners to improve service delivery and operational effectiveness through data-driven and systems-based solutions.

This position reports to the Director of Continuing and Professional Education and supervises the Enrollment Systems Coordinator. This also includes oversight of the department's SharePoint environment for collaborative document management, as well as Docu Sign for digital signatures and document workflows. Additionally, the role requires working knowledge of Google Analytics to assess user engagement and digital performance of public-facing systems and forms.

Required Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or related field

• Significant experience with systems management, specifically enrollment and CRM platforms

• Strong understanding of data integration, business process mapping, and reporting

• Demonstrated ability to design, run, and interpret data reports and dashboards

• Experience using tools like SQL Server Reporting Services, Excel macros, Visual Basic, or scripting languages

• Excellent interpersonal, analytical, and problem-solving skills

• Experience managing projects and providing user support and training

• Ability to work with minimal supervision and in a collaborative environment on simultaneous projects

Preferred Qualifications

• Master’s degree in a related field

• Experience managing Modern Campus, Salesforce, Canvas, and/or Form Assembly

• Supervisory experience or demonstrated leadership in a cross-functional team environment

Pay Band

5

Overtime Status

Exempt:
Not eligible for overtime

Appointment Type

Restricted

Salary Information

$75,000-$85,000 (Budget Maximum)

Hours per week

40+

Review Date

09/08/2025

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, aschool of medicine, aveterinary medicine college,Graduate School, and Honors College.

The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous

Extension officesandresearch centers.

A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact (Shelly Jobst) at (sjobst) during regular business hours at least 10 business days prior to the event.