Parking Services Manager

In Transportation and Logistics, our mission is simple yet profound: to serve the Virginia Tech community by providing products and essential services so that others can achieve success in support of the Virginia Tech mission. Every day, the unwavering commitment of the T&L team brings this mission to life. Through our work, we ensure that students, faculty, staff, and visitors have access to the resources and support they need to thrive in their academic, professional, and personal endeavors.

The Parking Services Department at Virginia Tech is a dynamic and critical department supporting all aspects of university operations and impacting every faculty, staff, student, contractor, and visitor.

The Parking Services Manager oversees all aspects of the department and serves as the day-to-day operational leader, executing the ongoing development, implementation, and assessment of the university’s parking system. In addition, the Manager serves as the departmental liaison to the university and surrounding community, implements procedures to maximize the use of technology, and continuously improves the overall efficiency of the university's parking operations.

Reporting to the Executive Director for Transportation and Logistics, the Manager leads a robust team of parking professionals to provide a safe and effective parking experience at all facilities. The incumbent oversees key departmental areas for Customer Service, Operations, Enforcement, and Events and enhances a team-based culture that support efficiency, effectiveness, continuous improvement, and customer service. The Manager supervises the Assistant Manager, Appeals Officer, and the Operations Technology Specialist.

They also promotes employee development through employee engagement, recognition for achieved skills and competencies, and the encouragement and support for high-performance self-monitoring work teams.

To successfully carry out these functions, the Parking Services Manager must have:

• excellent management skills to lead a cross-functional team focused on superior service to the university community.
• experience managing financial, physical, and technological resources to execute university and departmental priorities successfully.
• knowledge of the inner workings of the parking and transportation industry.

The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies the Virginia Tech Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).

Bachelor’s degree in a related field and/or significant relevant training and experience.

• Demonstrated management experience in parking, transportation operations, or similar operations.
• Experience in planning and managing parking and transportation operations for events such as concerts, large intercollegiate athletic events such as football, or similar situations.
• Experience in reviewing maintenance requirements of surface and structured parking and managing repairs in line with industry standards or similar experience.
• Experience managing a complex and robust budget and analyzing fiscal reports.
• Demonstrated experience analyzing and summarizing data in a variety of formats.
• Demonstrated experience working effectively with a wide variety of stakeholders.
• Considerable experience training and mentoring employees.
• Previous supervisory experience in a complex, high-volume operation.
• Excellent communication, organizational, and leadership abilities.
• Proven ability to work in a fast-paced, high-pressure environment.