UAT meg TASO

Profitably lead the day-to-day operations of the store in the absence of the Store Manager.

Manage the customer experience to ensure that Hospitality/TCF standards are being met to include inventory, preparation, promotion, production, service and sales.

• Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Management and Discipline/Termination of employees.
• Provide input into the scheduling of staff.
• Resolve customer complaints and concerns in a timely manner.
• Ensure compliance with applicable policies, procedures and programs.
• Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses.
• Ensure hospitality for all store guests by overseeing timely GUEST transactions, facilities/store cleanliness programs, implementation of Hospitality standards, and proper hosting.
• Ensure the completion of end of day tasks.
• Oversee the proper placement, pricing and stocking of merchandise in the store.
• Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste.

(Equivalent combinations of education, licenses, certifications and/or experience may be considered)

• High School Diploma or GED required.
• Two-year degree in a business related field preferred.
• Successful completion of certification testing as needed.

• One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

• Serve Safe
• Any other legally required certification

Nearest Major Market: Blacksburg
Nearest Secondary Market: Virginia
Job Segment: Performance Management, Human Resources, Customer Service