Housing Advice Officer

Hengoed, United Kingdom | Posted on 23/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Contract Duration: 3-Month Fixed-Term Contract

DBS Requirement:
Enhanced DBS required

The Housing Advice Officer plays a crucial role in delivering a high-quality, accessible housing advice and homelessness prevention service to the public. This position involves assessing housing needs, investigating homelessness applications, and ensuring compliance with statutory duties under relevant housing legislation. The officer will work collaboratively within the Housing Advice team to prevent homelessness and provide effective housing solutions. The role contributes to the continuous improvement of homelessness services, ensuring adherence to the Housing (Wales) Act 2014
, statutory guidance, and Council policies.

• Assess housing needs and provide advice to individuals at risk of homelessness.
• Investigate homelessness applications in line with statutory requirements and Council procedures.
• Ensure prevention and relief duties are effectively carried out.
• Manage case files and record all actions accurately within required timescales.
• Make complex decisions regarding homelessness applications in accordance with legislation and guidance.
• Operate within Part 2 of the Housing (Wales) Act 2014 and associated Codes of Guidance.
• Maintain up-to-date knowledge of housing, benefits, and homelessness legislation.

• Provide comprehensive advice on housing options, homelessness, tenancy issues, and housing rights.
• Support customers in resolving housing issues, including tenancy disputes and housing instability.
• Act as an advocate between tenants and landlords when required.

• Refer and authorise placements to the Emergency Housing Team as necessary.
• Complete risk assessments for households requiring emergency accommodation.
• Support access to financial assistance and funding opportunities for eligible households.

• Liaise with internal teams and external agencies, including Social Services, Police, Probation, DWP, Housing Benefits, and voluntary organizations.
• Collaborate closely with Housing Register and Emergency Housing teams to support rehousing…