1st Line IT Support Engineer - Hybrid Service Desk
Listed on 2026-10-11
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Smartsearch Recruitment Ltd is seeking a 1st Line IT Support Engineer / Service Desk Analyst in the Ystrad Mynach/Basingstoke area. The role is initially office-based, moving to hybrid working, with a focus on resolving end-user issues and delivering a professional service.
You will handle incidents via phone, email and remote tools, support Windows desktops/laptops and Microsoft 365, and work with more senior engineers as you develop toward 2nd/3rd line support in a busy MSP environment.
As a 1st Line IT Support Engineer
- Hybrid Service Desk, you will play an important part at Smartsearch Recruitment Ltd in Hengoed, Wales, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the 1st Line IT Support Engineer
- Hybrid Service Desk role in the description above.
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