Client Support Manager - WPA; FTC)

Primarily field based with regular visits to the WPA Office

Client Support

Full time

Permanent

We are WPA, the Welsh regional business unit of LHC Procurement Group (LHCPG) – a not-for-profit organisation dedicated to bringing buyers and suppliers together to build, refurbish, and maintain social housing and public property more efficiently and cost-effectively.

We’re looking for a motivated, client-focused Client Support Manager with a strong understanding of procurement and construction to strengthen relationships with our partners and stakeholders.

Working closely with the Regional Director and the wider team, you will play a key role in delivering an excellent client experience, providing guidance through the procurement process, and ensuring projects run smoothly from concept to completion.

In this pivotal role, you will support our mission of  working together to deliver better buildings, homes, and communities  by fostering collaboration, driving efficiency, and helping reinvest surplus funds into community initiatives.

• Act as the primary contact for regional clients, building long-term relationships and understanding their needs.
• Provide ongoing support to clients throughout their building programmes and individual projects.
• Work with LHC appointed companies to ensure they understand framework users’ requirements.
• Promote business development opportunities through LHCPG’s procurement solutions.

• Identify and generate potential leads and opportunities, tracking progress using CRM systems.
• Convert leads into sales, managing client relationships to support business growth and framework renewals.
• Ensure engagement targets are met and provide regular performance reports.
• Identify opportunities for cross-selling and upselling additional products or services.

• Maintain regular communication with appointed companies to exchange business development information.
• Support clients and appointed companies in delivering and evidencing social value impact.
• Assist in executing regional marketing plans, attending events, exhibitions, and industry seminars.

• Proven experience in client-focused account management, sales, or business development.
• Strong communication, presentation, and negotiation skills.
• Knowledge of public sector procurement or the construction and maintenance industry.
• Ability to work proactively in a client-driven environment.
• Experience using CRM systems (e.g., Microsoft Dynamics) and proficiency in MS Office.
• Full UK driving licence and willingness to travel across the region.

At LHCPG, the workwedo has real impact.

We'rea purpose-driven, not-for-profit organisation that helps improve lives andplacesacrosscommunitiesin theUK. In return,you'llenjoy a supportive culture,opportunities to develop your careerand a range of benefits designed to help you thrive both inside and outside of work.

Some of the benefits you’llenjoy include:

• Salary of £53,300 per annum
• £5,740 annual car allowance
• 34 days holiday, including bank holidays
• An extra day off for your birthday
• Monthly wellbeing allowance
• 1.5 days’ volunteering leave each year
• Private medical cover and health cash plan after successful completion of probation
• Enhanced family leave, retail discounts and additional lifestyle benefits after probation
• And plenty more!

The LHC Procurement Group has a legacy spanning over 56 years in procurement and construction, distinguishing itself as the UK’s first framework provider of its kind. Originally known as LHC and operating under the London Borough of Hillingdon, LHC transitioned to LHC Procurement Group, a not-for-profit independent company limited by guarantee (CLG), in April 2023.

With a strong commitment to innovation and delivering community impact, LHC Procurement Group was the first national provider to deliver genuinely regional framework solutions, responding to the unique needs of communities across the UK.

As a Gold Standard accredited organisation, affirmed by Constructing Excellence, LHC PG stands alone in offering complete regional service coverage. This recognition underscores our commitment to quality and continual improvement across the procurement and construction sectors.

£53,300 per annum

36

Competitive

16-11-2026