Collection and Support Officer

Position

We are recruiting an Income Collection and Support Officerat Caerphilly County Borough Council.

• Working hours:
  
  37
• Contract Type:
  Full Time, Permanent
• Location:
  
  Tredomen Business Centre
• Team:
  Housing Services

This position offers an excellent opportunity to become part of our team and provide support across the organization.

• We pay an attractive salary of £31,537 - £34,434
• Access to training and development opportunities
• Local Government Pension Scheme
• Agile working patterns
• Staff discount schemes

This is an exciting opportunity to join a busy customer focussed team as an Income Collection & Support Officer responsible for managing and recovering outstanding rent payments, offering advice and support to contract holders and helping to maintain their contract with us.

You will work closely with contract holders who may be facing financial difficulties and will need to ensure they are aware of the support available.

We are looking for someone who can work on their own initiative, have strong communication skills, have empathy for contract holders, and who can work independently as well as be part of a supportive team.

• A Level 3 qualification on the Credit and Qualifications Framework for Wales
• Current working knowledge of welfare benefits, housing benefits and Universal Credit
• Experience of working within a Housing environment
• Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough to visit tenants, attend meetings and Court

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Jonathan Morgan on or email