Service Superintendent; Supervisor

Axxiom Elevator specializes in the service, modernization, and repair of elevators, escalators, and moving walkways. Committed to excellence, Axxiom Elevator aims to deliver the highest level of service to ensure customer satisfaction. The company emphasizes safety, reliability, and efficiency in vertical transportation solutions. Axxiom Elevator takes pride in enhancing service quality for its diverse range of customers.

We are seeking an experienced Service Superintendent to lead and support our elevator service field operations while delivering exceptional customer service. This is a hands‑on leadership role responsible for driving service growth, building technician engagement, and maintaining daily operational accountability.

• Lead daily field operations and support technicians completing monthly preventive maintenance.
• Build strong relationships with field teams and engage top customers to drive satisfaction and loyalty.
• Establish accountability across safety, productivity, and route performance metrics.
• Conduct field visits, safety walks, payroll approvals, and technician check‑ins (AM/EOS).
• Manage customer communications and service coordination.
• Utilize Field Boss and Microsoft applications to track performance and operations.

• 3+ years in the elevator trade managing IUEC field labor
  .
• Previous hands‑on field experience preferred.
• Working knowledge of elevator service operations.
• Proficiency with Microsoft applications and Field Boss.
• High school diploma or equivalent (college preferred but not required).

• Located onsite in Bladensburg, Maryland
• Travel as needed throughout local area including but not limited to Washington DC, Virginia, Maryland

• Salary + commission to be determined based on experience and education.

Notice to Staffing Agencies: We do not accept unsolicited resumes or outreach from third‑party recruiters. Any attempts to contact our team regarding this role will not be acknowledged.

Seniority level
:
Mid‑Senior level

Employment type
:
Full‑time

Job function
:
Management and Manufacturing

Industries
:
Construction

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