Customer Service Front Desk

A front desk receptionist's role within Island Deliveries is to communicate with customers and accounts through email and phone effectively. A front desk receptionist will also be responsible for interacting with any customers or clients who come in office, setting up the conference room. A customer service representative will act as a liaison, provide service information, ensure our customers and accounts are directed to the correct departments.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. A front desk receptionist must be efficient with outlook, organization, and printing abilities.

We are looking for a professional front desk receptionist

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• File documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Send out text messaging responses
• Assist with printing route for our Minnesota and Kansas location
• Assist with scheduling customers

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Ability to handle a high volume of calls
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Perform in a fast-paced environment

Pay: $18.00 to $22.00 an hour

Shift would be from 9:00 am to 5:30 pm.

PTO Immediately upon hire & 401k and holiday pay after 1 year

Job Type: Full-time

Benefits:

• 401(k)
• Paid time off

Schedule:

• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Work Location:

In person