Patient Services Representative - Twin Orthopedics

Overview

The Patient Services Representative is responsible for patient registration and check‑in as well as clinical support duties.

This is a full‑time role Monday - Friday 8:30 AM - 5:00 PM out of our Brooklyn Park, Coon Rapids, Blaine & Otsego locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

• Greet and register patients; collect co‑payments, pre‑payments, insurance information, and photo
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including appointment information, directions, check‑in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Rotation of Switchboard Operator duties which include accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

• Actual starting pay will vary based on education, skills, and experience.
• A $1,500.00 sign‑on bonus will be offered, payable on first paycheck with a 12‑month commitment. Internal applicants are not eligible for the sign‑on bonus.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job‑required training.
• Comply with all applicable laws and regulations, e.g. HIPAA, Stark, OSHA, employment laws, etc.
• Demonstrate prompt and reliable attendance.
• Work in the clinic during business hours.
• Travel independently throughout the clinic (which may include movement from floor to floor). Frequent bending, lifting, standing, stooping or sitting for long periods of time may be required.
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Work independently with minimal supervision.
• Travel to other work locations, if required.

• Integrity – Do the right thing and take responsibility for what you do and say.
• Service – Consistently contribute to deliver an exceptional experience.
• Quality – Act with high purpose, committed effort, and skillful execution to exceed expectations.
• Innovation – Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness.
• Teamwork – Be a part of the whole; support each other positively.

• Clinic setting

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please : http://(Use the "Apply for this Job" box below)./employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.