Club Manager

Club Manager

Reports to:

District Manager

Status:
Full Time / Supervisor / Exempt / Non-Exempt

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring all team members provide a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds their wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve problems.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs at least 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Join the club. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go‑getters.

As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is continuously seeking top talent to cultivate the Judgement Free Zone® and shape the future of our brand.