Operation Support Clerk - Blair Service Center

Operation Support Clerk - Blair Service Center

Provide administrative and technical duties for OPPD. Ensure requests are met and tasks are completed in a professional, timely, seamless, and confidential manner. These tasks and activities support the daily operations of the assigned business unit, division, department, or team. This role may also provide backup to other Operations Support Clerk / Senior Operations Support Clerk roles or duties as needed, as directed by manager, especially during staffing constraints or high‑priority situations.

• Service & Maintenance Request:
  Support respective departments on a daily basis by coordinating various types of service and/or maintenance requests.
• Assign and dispatch service crews, internal and external, to work locations.
• Work order and job order‑creation and close out
• One Call locate requests and refreshes
• Obtain necessary permits and/or barricades
• Repair order generation in Fleet Management System
• Process Administration:
  Deliver single point of contact and subject matter expertise for the administration of assigned processes. (As Assigned By Manager)
• Ensure process users are competent and kept up‑to‑date with process changes
• Troubleshoot and resolve escalated issues from process users
• Escalate and recommend process design changes as needed to support continuous improvement efforts
• Data Entry/Systems Maintenance:
  The input or maintenance of data into any number of differing Systems or technology‑based solutions.
• Maintain and ensure the accuracy of any assigned systems or applications that support the operations of assigned function/department.
• Time Sheet Processing:
  Accurately log entries on behalf of assigned function, departments or teams.
• Filing/Records Management:
  Regular office categorizing of papers and materials (Physical & Digital) at the request of leadership/management or from supported team(s).
• Ensure all retention policies/standards are maintained.
• Collaborate with Records Retention to archive and digitize departmental records as needed.
• Office Supply Maintenance:
  Order and maintain office supplies and materials at the request of leadership/management or from supported team(s).
• Conduct periodic audits and proactively resolve supply shortages.
• Maintain records of purchasing and usages for management review.
• Expense Reporting:
  Process and report business expenses at the request of leadership/management or from supported team(s).
• Required to know and follow corporate expense policies
• Reconcile credit cards and employee reimbursement transactions, which require maintaining proper receipts, records and authorizations.
• Reporting will require communication and interaction between individual employees, teams, outside vendors, or accounting and audit personnel
• Handle registrations, memberships and subscriptions
• Travel Coordination:
  Coordinating schedules, flights, hotels, registrations, etc. for work‑related travel. Such work could be at the request of leadership/management or from supported team(s).
• Ensure all corporate policies and procedures and Collective Bargaining Agreements (CBA) are adhered to.
• Maintain all required documentation to support any budget or expense reporting.
• Inbound/Outbound Communication & Correspondence:
  Support the department with inbound and outbound communications, reporting and customer support.
• Answering Phones:
  Typically, as part of a back‑up support activity for leadership roles or as an initial point of contact for a function to serve as routing service based on the expressed need.
• Mail Maintenance:
  Incoming distribution // Outgoing collection and management // Troubleshooting and redirection (As Needed).
• Cashiering:
  Receiving customer payments and making daily deposits
• Correspondence Development:
  Collecting initial thoughts that result in Drafting // Editing Letters & Emails // Proof Reading // Summarizing
• Report Development:
  Compile/Run standard departmental reports and distribute them according to the defined schedule and recipient list.

• High School diploma/GED equivalent and 2 years of relevant experience or associates degree or higher.
• Excellent interpersonal, verbal and written communication skills.
• P…