Customer Service Representative

Job Purpose and Impact

The Customer Service Representative I will support a moderate scale of customer service activities for multiple team members. In this role, you will contribute to optimizing and monitoring applications and specialty programs, including processing complex orders from customers and resolving delivery issues.

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

• Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.

• Associates degree or 4 years of related work experience

Equal Opportunity Employer, including Disability/Vet