Dealership Shop Manager

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Training & development

We are seeking a dedicated and experienced Shop Manager to oversee our automotive service and detail department. The ideal candidate will have a strong background in automotive diagnostics and repair, along with excellent leadership skills to manage a team of service technicians and detail employees.

• Manage daily operations of the service and detail department, ensuring efficient workflow processes are utilized and providing leadership to maximize productivity.
• Supervise and train service technicians and detail employees.
• Improve utilization of Tekmetric and improve related processes and reporting including service activity profitability reporting and inventory management.
• Responsible for organization of shop.
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.
• Maintain high levels of customer satisfaction by addressing concerns and resolving issues promptly.
• Collaborate with the sales team and other departments.
• Contribute to goal setting for employees and lead quarterly performance review discussions with employees.
• Monitor inventory levels of parts and supplies, placing orders as necessary to maintain stock.

• High school diploma or GED required, bachelor’s degree preferred.
• Familiarity with automotive diagnostics, troubleshooting techniques, automotive repair and vehicle maintenance practices.
• Experience in customer service is preferred.
• Strong leadership abilities to motivate and manage a diverse team of service technicians and detail employees.
• Effective communication skills for interacting with customers and staff alike.