Team Leader, Management

Join us to apply for the Team Leader role at H&R Block.

Our Company
At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We foster a high-performing, connected culture where everyone feels like they belong.

We are committed to continuous improvement through our long-term strategy, Block Next, focusing on innovation, client experience, and sustainable growth. We aim to elevate how we work, serve, and lead.

If you embrace challenges and want to make a difference, our doors are open.

As a Team Leader, you will lead a customer-centric team of associates, manage a single tax office, and help grow our seasonal tax business. You'll serve as the front-line manager, providing leadership, development, and ensuring an outstanding client experience.

• Multi-unit management experience in retail, restaurant, banking, or related industry
• 2+ years as a Tax Professional

• Partner with District General Manager on growth plans and community involvement
• Assist in recruiting and interviewing candidates
• Handle escalated client concerns
• Ensure proper scheduling and conflict resolution
• Lead daily activities to meet deadlines and standards
• Train and coach associates, recognize contributions
• Lead meetings and communicate effectively
• Create work schedules and manage timekeeping
• Prepare tax returns as needed
• Conduct performance reviews and resolve issues

• Customer service or shift leader experience
• People management experience
• Completion of H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing taxes)
• Continuing education compliance
• Proficiency in MS Office
• Ability to work independently
• Customer-centric mindset, resilience, flexibility
• High school diploma or higher

We invest in our people with programs like Employee Assistance, wellbeing initiatives, diversity support, discounts, and benefits including Medical, 401k, and Stock Purchase plans. Details at

We promote a connected culture based on trust, care, and diversity. Join a recognized, supportive environment where everyone can bring their authentic selves. H&R Block is an equal opportunity employer.

Note:

Enrollment or completion of tax courses is not a job offer or guarantee.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology (seems mismatched, likely an error)
• Industries:
  Retail

This job is active and accepting applications.