Store Manager, Retail & Store Manager

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Taylor Oil Company, Inc. #00 Full Time First/Mid Blair, NE, US

2 days ago Requisition

Job Title: Store Manager

Reports To: District Manager

Position Overview:

The Store Manager is responsible for the overall management of the store’s daily operations, ensuring a high standard of customer service, achieving sales targets, overseeing staff, managing inventory, and maintaining store profitability. They play a key role in creating a positive customer experience, ensuring the store is well-maintained, hiring and training a successful team and driving the business toward success.

Key Responsibilities:

Store Operations:

• Oversee and manage day-to-day operations of the store to ensure everything runs efficiently.
• Open and close the store, following all company protocols.
• Maintain accurate store records, including sales, inventory, and staffing.
• Implement and enforce store policies and procedures.
• Ensure that the store is clean, organized, and well-stocked.

Customer Service:

• Ensure excellent customer service at all times, resolving customer complaints or issues promptly and professionally.
• Lead by example in customer interactions to maintain high service standards.
• Implement customer loyalty programs or sales promotions to drive repeat business.
• Monitor and address customer satisfaction through regular feedback and performance metrics.

Staff Supervision:

• Recruit, hire, train, and develop store team members.
• Assign tasks and supervise store employees, ensuring they meet performance and customer service standards.
• Create and manage staff schedules, ensuring adequate coverage and handling labor costs.
• Provide continuous coaching, feedback, and performance evaluations to staff.
• Resolve employee concerns and address performance issues when needed.

Sales and Profitability:

• Drive sales and ensure that store financial goals are achieved, including meeting sales targets, managing expenses, and maximizing profitability.
• Analyze sales data and trends to create strategies for increasing sales and improving performance.
• Manage store budget, controlling expenses, and ensuring profitability while maintaining operational standards.
• Oversee and implement marketing campaigns, promotions, or in-store events to boost sales.

Inventory and Stock Management:

• Manage and oversee inventory control, including ordering, receiving, stocking, and organizing products.
• Conduct regular inventory counts and audits to prevent stock loss or discrepancies.
• Monitor and manage stock levels, placing orders as needed and ensuring timely delivery of products.
• Develop strategies to reduce shrinkage and improve inventory accuracy.
• Maintain store pricing and signage.

Compliance and Safety:

• Ensure compliance with all company policies, health and safety regulations, and local laws.
• Implement and uphold store security protocols to minimize theft or loss.
• Monitor and enforce safety standards, ensuring that all employees follow OSHA guidelines.
• Ensure proper handling of cash, registers, and transactions in compliance with company procedures.

Store Maintenance:

• Maintain the appearance of the store by ensuring proper visual merchandising, cleanliness, and organization.
• Address any maintenance issues promptly and report to higher management as necessary.
• Ensure that the store meets company standards for presentation and safety.

Skills and

Qualifications:

• Strong leadership and communication skills.
• The job requires the ability to communicate clearly, orally and in writing; the ability to hear and understand speech and other sounds; and the ability to use eyesight to complete tasks.
• Customer-oriented attitude and strong problem-solving abilities.
• Basic knowledge of store operations, inventory management, and cash handling.
• Ability to work flexible hours, including nights, weekends, and holidays.

Physical Requirements and

Working Conditions:

• Ability to frequently stand/walk for long periods, lift and carry up to 30 lbs., and perform tasks that involve bending and reaching.
• Ability to occasionally, lift and carry up to 50 lbs., push/pull (carts, dollies, sweeping/mopping), bend/stoop/crouch, reach above shoulder level, climb on ladders/stools to reach high shelves/surfaces.
• Work is performed in a store setting with fluctuation temperatures (kitchen, cooler, freezer, indoors, outdoors) and near other team members and guests.

This role is essential for maintaining the…