Senior Combo Technician

Position Purpose/Summary

The Combination Technician plays a critical role in delivering high‑quality telephone and video services to our customers. The Technician performs construction, maintenance, operation, installation, and servicing of telephone, video lines, instruments and related equipment. The Technician is responsible for all aspects of exchange operations and knowledgeable in test instruments.

• Responds to service orders for installations, troubles, upgrades, removals or changes to customers’ residential or business telephone or video service and equipment, including key systems and ISDN, Internet, Wireless, FTTH, DSL and wireless services.
• Maintains residential and business services, including telephone, video, ISDN, Internet, wireless, DSL, FTTH and all types of key systems from customer trouble reports.
• Ensures all FCC leak tests are completed on time and files written test results with the Company Engineer/Repair supervisor.
• Installs, repairs, and maintains customer and business carrier systems, voice frequency repeaters, and all associated equipment.
• Installs grounding protection from unwanted electrical surges.
• Ensures that all work orders and trouble tickets assigned to him/her are closed out daily in MACC.
• Maintains time sheets, vehicle records, company‑issued test equipment and property.
• Uses test sets to localize troubles, determine necessary repairs and makes changes of cable pairs as needed.
• Obtains knowledge of RUS, NEC and other industry specifications or instructional material required to accomplish the job.
• Submits sketches and measurements and makes staking sheets when assigned.
• Tests telephone plant items, reports unsatisfactory conditions, and conducts minor central office repairs as needed.
• Responsible for accepting special projects as needed.
• Understanding and strictly adhering to the Company’s Customer Proprietary Network Information (CPNI) policy while appropriately maintaining the confidentiality of customer records.
• Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs.
• Building and maintaining a good rapport and cooperative relationship with customers and co‑workers while taking ownership of responsibilities and being accountable for his/her own actions.
• Being an advocate for Company programs and special events while taking initiative to participate and volunteering readily when opportunities arise.
• Performing all other duties and responsibilities as assigned.

• Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
• Knowledge of basic electrical and electronic circuitry.
• Ability to work on‑call duties when scheduled.
• Knowledge of FCC requirements.
• Ability to use appropriate computer programs (including Microsoft Office Suite) and adapt to new processes.
• Ability to work as a team member and exert initiative to work independently to reach a goal.
• Ability to embrace change and encourage innovative approaches.
• Ability to function effectively as a team player.
• Knowledge of and compliance with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
• Ability to work a flexible work schedule as needed to serve customers.

• High school diploma or GED.
• Valid driver’s license.