Estate Management Assistant - North Locality PKC

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Estate Management Assistant (Fixed Term until 31 March 2028) - PKC
14289
£28,812 - £31,346
North Locality, Blairgowrie Area Office

Job Purpose

Be an integral member of the North Locality Housing Team working closely with Housing Officers and Housing Assistants to deliver effective tenancy and estate management services. Responsibilities will include estate inspections, environmental checks, and assisting with tenancy-related tasks to maintain safe, clean, and well-managed estates. North Locality Housing Team cover a very large and diverse area with a mix of urban and rural developments.

Context - Perth and Kinross Council's Aims and Values

Perth and Kinross Council is committed to delivering positive outcomes for communities through its core values of Ambition, Compassion, and Integrity. These values underpin everything we do: striving for continuous improvement, putting people before processes, and working collaboratively to achieve sustainable services.

The Estate Management Assistant's role directly supports these aims by ensuring estates are safe, welcoming, and well-maintained, fostering community wellbeing and trust. By engaging with tenants and residents, addressing issues promptly, and promoting tenant involvement, this role contributes to the Council's vision of creating vibrant, inclusive communities and delivering services that reflect fairness, respect, and accountability

Key Responsibilities

• Conduct routine inspections of communal areas and grounds.
• Identify and report hazards, repairs, anti-social behaviour, and health & safety concerns.
• Monitor cleaning and grounds maintenance standards; liaise with contractors as required.
• Perform fire safety and health & safety checks in line with policy and procedure.
• Assist with tenancy audits, property visits, and occupancy checks.
  
  Support new tenant sign-ups and provide basic housing advice under supervision.
• Address minor tenancy breaches (e.g., low-level ASB, garden issues) through letters or follow-up visits.
• Act as first point of contact for tenants/residents during estate visits.
• Encourage tenant participation in estate improvement initiatives.
• Maintain accurate records of inspections, actions, and tenant/resident interactions.
• Update housing management systems with estate-related data.
  Prepare reports on estate conditions and compliance for Housing Officers.

Please note, we are currently unable to offer sponsorship for this post.

Although there are no specific essential qualifications for this role, it is essential the applicant understands the role of Social Housing and it's challenges and that they can be self managing and are driven to succeed.

You must have a valid driving licence and access to your own vehicle as this post requires you to travel to a variety of locations across Perth and Kinross.

Essential

Experience in housing or customer service in a community based service
Strong ability to work independently and collaboratively.
Strong communication and interpersonal skills.
Basic IT proficiency (Microsoft Office, housing systems, record-keeping and report writing).
Willingness to work outdoors and undertake lone working (with risk assessments).

Desirable

Knowledge of social housing legislation and tenancy management.
Holding NVQ Level 2 in Housing Practice or a willingness to achieve it.

Core Competencies

Customer Focus:
Committed to delivering an excellent person-centred service.
Attention to Detail:
Thorough and accurate…