Customer Support Assistant

As a Customer Support Assistant
, you'll be the trusted voice accountants turn to when they need clear, reliable answers, with a salary of up to £33,000.

You’ll join a close, sociable team inside a business that has grown from 30 to over 230 people and still feels like family.
No accounting background? That’s fine. Bring great service skills and you’ll be trained on the rest.

• 25 days holiday plus bank holidays, and your birthday off
• Monday to Friday, 9am to 5:30pm, with no weekend working
• Full training on specialist accounting software, so you can build real expertise
• A friendly, supportive team that socialises regularly and genuinely helps each other
• Leadership who know everyone by name and are visible across the business
• Long-term security and progression within a fast-growing, award-recognised employer

• Handling inbound queries by phone, email, live chat and the client portal
• Diagnosing and resolving technical and non-technical software issues
• Recording and tracking every query accurately in the ticketing system
• Keeping clients updated until each query is fully resolved
• Working closely with colleagues and implementation consultants to find the right solution
• Contributing ideas to help guides, the knowledge base and service improvements

• Experience in a customer support or customer service environment
• Experience supporting software or using ticketing systems
• Basic accounting knowledge or experience supporting finance software is a bonus, not essential
• Excellent verbal and written communication skills
• An organised, methodical and conscientious approach
• A team-focused attitude and confident use of MS Office, including Excel

If you're looking for a Customer Support Assistant role where you'll feel part of the team from day one and grow into a real expert, this could be your next step.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.