Receptionist, Customer Service​/HelpDesk

Location:

Bournemouth

Salary: £13.50ph

Monday to Friday

Shift Times: 9am–5pm

Duration:
Temp ongoing - potentially up to 6 months

Start Date:

ASAP

We are looking for a friendly, professional and customer-focused Front of House / Receptionist to join a student accommodation property in Bournemouth.

This is a temporary ongoing position, with the potential to continue for up to six months. You will be responsible for providing a welcoming and professional front of house service, supporting residents and visitors, and helping with the smooth day-to-day running of the property.

• Act as the first point of contact for residents, visitors and contractors.
• Provide a friendly, professional and customer-focused reception service.
• Respond to resident and customer queries in person, by telephone and email.
• Assist with the day-to-day running of the student accommodation property.
• Support residents with queries and elevate issues where appropriate.
• Maintain a professional and welcoming front of house environment.
• Liaise with the wider on-site team to ensure a smooth customer experience.
• Complete general administrative and operational tasks as required.
• Build positive relationships with residents and provide a high standard of customer service.

• Previous experience in a customer-facing, reception or front of house role.
• Experience with in a hotel, BTR, Co-Living, PBSA, residential or similar environment would be highly advantageous.
• Excellent communication and interpersonal skills.
• A friendly, approachable and professional manner.
• Strong customer service skills and a genuine focus on providing a positive experience.
• Organised and able to manage a varied workload.
• Confident dealing with enquiries and resolving issues where possible.
• Comfortable working independently as well as part of a wider team.
• A flexible and reliable approach to work.

This is an excellent opportunity to join a professional on-site team within the student accommodation sector. The role offers an immediate temporary opportunity with the potential to continue for up to six months, making it well suited to someone looking for a flexible ongoing assignment.