Service Manager

The following content displays a map of the jobs location - Bournemouth

Are you a Service or Deputy Manager with experience supporting people with a range of complex needs?

We are looking for a talented and passionate Service Manager to join our team at
Redcroft, Apple House.

Redcroft is a lively, 10 bed residential home, supporting people with learning disabilities, autism and some health needs. We strive to help people live active lives in their community.

Located in the heart of the Southbourne area of Bournemouth, this role offers an experienced Registered Manager an exciting opportunity to develop their career with one of the leading providers in the country.

National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autistic people, and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.

Competitive Salary of up to £38,000

33 Days annual leave inclusive of bank / public holidays

Life Assurance of three times your annual salary

Access to Private Medical Insurance

Leadership development programs to support your career development.

Unlimited access to Professional Qualifications.

A range of different wellbeing support including offering funding towards HRT medication through our health and wellbeing platform.

Access to
Stream (Formerly known as Wagestream) enabling greater control of your finances.

The Service Manager’s role is essential to the wellbeing and safety of the people we support and to the development of the team of people employed to support them.

You will lead by example and demonstrate safe, effective working practices along with taking an active part in mentoring and developing individuals and staff teams in line with all relevant and current industry legislation and best practice.

Responsibilities include:

• Devise, implement and review support plans with individuals focusing on safe and achievable outcomes and goals ensuring the service users wishes are reflected in these
• Assess and develop outcome focused risk management plans
• Perform audits of support plans, health action plans, risk assessments and management plans, financial management systems where a team leader/care manager is responsible for the upkeep of these documents
• Effectively manage your own diary in order to give full support to our services
• Be a point of contact for all service users, their families and staff within your network
• Be involved and contribute to management meetings, daily office functions and represent the company, when needed, in the public/professional domain
• Planning and organising meetings and communicating on day-to-day issues with your manager
• Ensuring information held by the company about individual service users is kept securely and updated regularly in line with the Data Protection Act 1998
• Support staff to work within boundaries of their role and capabilities
• Be involved in fact finding and information gathering where complaints or concerns have been raised
• Plan and deliver staff appraisals and supervisions with other HR related tasks and where necessary, be part of the disciplinary process
• Carry out relevant risk assessments in regard to health and safety in the work place, specifically lone working practices
• Be actively involved in mentoring or training staff either in a structured session or whilst working alongside them
• Ensure and monitor that support staff follow policies, procedures and guidance from…