Night Support Officer

Job Title: Night Support Officer
Location: Bournemouth
Employment Type: Full-time
Working Hours: 44 Hours per week (8 day working week) 9.00pm to 8.00am including weekends and bank holidays
Salary: £26,872.20 per annum
Final date to receive applications: 02/11/2026

YMCA Bournemouth is part of a global organisation making a meaningful difference at a local level across Bournemouth, Christchurch, and Poole. We are committed to delivering inclusive, diverse, and forward-thinking services that respond to the needs of our community. Our work focuses on key areas including Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing.

Through these services, we aim to empower individuals to reach their full potential in mind, body, and spirit.

We are seeking a Night Support Officer to join our Night Support and Security team and provide overnight security, housing-related support and assistance to residents at YMCA Bournemouth. Working primarily at Delta House, you will help ensure the safety and security of residents, staff, visitors and YMCA premises during the night. The role involves supervising a six-floor hostel comprising 73 hostel rooms, 22 self-contained flats, and a range of programme, public and office areas.

You will provide a calm, supportive and professional presence throughout the night, responding appropriately to emergencies, supporting residents when required and ensuring important information is accurately recorded and handed over to the daytime team.

The successful candidate will be able to work independently while also working collaboratively with colleagues across the Housing and Support team. You will be expected to use a trauma-informed and strengths-based approach when supporting residents and to respond calmly and appropriately to challenging or emergency situations.

• Ensure the health, safety and security of residents, premises and facilities during night hours, including securing the YMCA building and responding appropriately to emergencies.
• Provide general housing-related advice and support to residents, including responding to individual needs, liaising with key workers and making referrals to relevant agencies where appropriate.
• Accurately record events and important information in the Handover Book, report Serious Incidents when required and ensure relevant information is communicated effectively to day staff.
• Follow YMCA Housing and Support policies and procedures, including appropriate procedures relating to safeguarding, fire safety, first aid, health and safety and emergency situations.
• Support the smooth running of YMCA facilities, including the gymnasium and sports hall, and ensure relevant systems, including EZ Runner and the Housing database, are kept up to date.
• Provide guidance to Night BSO and Relief Night staff as required and contribute to effective team working across the Housing and Support service.

We are looking for a confident, reliable and compassionate individual who can work independently and use sound judgement while supporting vulnerable people in a busy supported-housing environment. You will be able to remain calm when dealing with difficult or challenging situations and demonstrate excellent communication, interpersonal and administrative skills.

• Excellent IT and administration skills, with strong attention to detail and the ability to maintain accurate records.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, including the ability to manage disputes, resolve conflict and de‑escalate challenging situations.
• Ability to apply policies and procedures using sound judgement.
• Ability to work independently,…