ServiceNow Tech Lead Software Engineer

We look first and foremost for people who are passionate around solving business problems through innovation and engineering practices. As a Lead Software Engineer at JPMorgan Chase within the technology solutions team you'll shape the technology solutions that drive strategic initiatives across the firm. In addition to helping the team lead with the development team to create new solutions, you'll help optimize existing technology and identify new capabilities.

While your role requires deep technological skills – including expertise in everything from data management to functional design – it also hinges on teamwork and leadership. You'll offer clear guidance and feedback to your colleagues, while promoting the values, culture and brand of JPMorgan Chase & Co.

• Provide oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Be accountable for decisions that influence teams’ execution and implementation of processes and procedures
• Collaborate with the Business Analysis team for producing estimates and agile delivery plans, stakeholders etc.
• Identify and mitigates issues to execute a book of work while escalating issues as necessary
• Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the Service Now platform.
• Follow and enhance the scrum practices for continuous team processes improvement

• Bachelor’s degree in Engineering or graduation from a reputed institution.
• Significant software development experience with proven Service Now architect/team lead responsibilities.
• Service Now certifications: CSA, CAD, CIS–ITSM.
• Ability to translate business requirements into scalable technical solutions.
• Experience leading teams of technologists and driving strategic initiatives.
• Coaching and fostering an innovative, high-performance team culture.
• Hiring, developing, mentoring, and recognizing talent.
• Strong understanding of SDLC and ITIL practices.
• Expertise in resource allocation and project planning to deliver within timelines.
• Deep knowledge of Service Now architecture, data/security models, and application framework; strong integrations and authentication patterns.
• Proficiency in performance optimization (scripts, indexing, queries, tuning), Performance Analytics (KPIs, reporting), and JavaScript/AngularJS for reusable, testable components; committed to continuous learning.