ServiceNow Lead Software Engineer

We look first and foremost for people who are passionate around solving business problems through innovation and engineering practices.

As a Lead Software Engineer at JPMorgan Chase within the Technology division, you'll shape the technology solutions that promote strategic initiatives across the firm. In addition to leading the development team to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires deep technological skills – including expertise in everything from data management to functional design – it also hinges on teamwork and leadership.

You'll offer clear guidance and feedback to your colleagues, while promoting the values, culture and brand of JPMorgan Chase & Co.

• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Be accountable for decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Collaborate with the Business Analysis team for producing estimates and agile delivery plans, stakeholders etc.
• Identifies and mitigates issues to execute a book of work while escalating issues as necessary
• Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the Service Now platform.
• Follow and enhance the scrum practices for continuous team processes improvement

• Bachelor’s degree in engineering (from a reputed institution) and Service Now certifications: CSA, CAD, CIS‑ITSM.
• Extensive software development background with proven Service Now leadership as architect or team lead.
• Deep understanding of Service Now architecture: data model, security model, and application framework.
• Strong ability to translate business requirements into scalable, maintainable technical solutions.
• Excellent knowledge of Service Now integrations and authentication patterns.
• Proficient in instance performance optimization: script optimization, database indexing, query tuning, and configuration best practices.
• Skilled with Service Now Performance Analytics for defining/monitoring KPIs, reporting, and data‑driven decisions.
• Solid grasp of SDLC and ITIL practices and their application to Service Now delivery.
• Experienced in leading teams of technologists; coaches and guides teams to execute on strategic initiatives and foster innovation.
• Experienced in hiring, developing, recognizing talent, and managing resource allocation and project planning to meet timelines.
• Strong front‑end and scripting skills, including deep knowledge of JavaScript and AngularJS and building reusable, testable modules/components.