Repairs Coordinator

Repairs Coordinator / Customer Care Coordinator

Milton Keynes
£23,000 £ 32,000
Full-time, Monday to Friday, 8:00 am 4:30 pm
Hybrid working after training period: 3 days at home and 2 days in the office

• Hybrid working once settled: 3 days at home and 2 days in the office
• Friendly, supportive team with long-standing staff
• Guidance from an experienced Contracts Manager
• Varied role with responsibility and autonomy
• Stable employer with ongoing development opportunities

A leading drylining contractor with long-standing staff and a supportive working culture is looking to appoint a Repairs Coordinator / Customer Care Coordinator
. The role requires someone with residential experience in a similar customer care or repairs position
, confident managing defects, remedial works and patching programmes across occupied properties. A strong personality and confident telephone manner are essential.

• Manage customer care and repairs defects from initial instruction through to completion
• Schedule patchers and operatives across multiple sites and occupied properties
• Liaise with site managers, subcontractors, quantity surveyors and homeowners
• Coordinate appointments and maintain regular communication with residents
• Prepare quotations for remedial and chargeable works
• Process variation orders and monitor approval status
• Track labour, materials and commercial costs
• Maintain and update internal Excel trackers and reporting systems
• Produce weekly and monthly performance reports
• Monitor workloads and ensure resources are allocated effectively
• Order materials and coordinate collections
• Manage customer care documentation, photographs and site records
• Assist with resolving customer complaints professionally and promptly
• Support management with operational and commercial administration

• Residential customer care or repairs experience in a similar role
• Strong personality with confident telephone manner
• Confident using Excel, Outlook and Microsoft Office
• High attention to detail and strong organisational skills
• Comfortable dealing with site staff, contractors, residents and internal teams