Customer Service Coordinator Job Bletchley area,England UK,Customer Service/HelpDesk

Our client has a permanent, full-time opportunity for a Customer Service Coordinator to join their team.

You will interact directly with customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain the company’s reputation for high‑quality service.

The hours of work are 8:30 am to 4:45 pm, Monday to Thursday and 8:30 am to 3:30 pm Friday.

Duties And Responsibilities

To be responsible for dealing with customer enquiries from start to completion including price & delivery, invoice queries, order progress and amendments.
To be conversant with the company ERP system and processes.
To support the customer in the event of returning goods and the credit management of the returns in line with the company guidelines in a timely & professional manner.
To foster and maintain relationships with key customers to improve our retention rate and support growth.
To visit customers as required to build relationships and understanding of their business needs.
To take ownership of customer queries, liaise with other departments to fully resolve to the customer’s satisfaction.
To liaise with external sales engineers regarding customer requirements and offer administration support to help obtain sales growth.
To make recommendations to enhance efficiency and performance within the department through your Manager.
To have a clear understanding and manage Distribution Point of Sales monthly data.
To support in the accounts receivable process and follow the “invoices in dispute” procedure when required and chase outstanding debt.
Make product suggestions to meet the customer’s specific needs with support of technical’s advice.
To be multi‑skilled and able to cover all areas of the role of inside sales department.
To participate in ongoing training to enhance your skills within the role and future developments.
To attend meetings as required in person and Teams.
Manage blanket agreements/Contracts to fulfill stock availability and consumption.
Manage and take accountability of specific customer accounts as required.
Maintain customer portals as agreed by management.
Prepare department reports as required.

Skills And Experience

Previous experience in a similar role.
A passion to deliver exceptional service to customers.
Adaptable, high‑energy levels and desire to help others.
Good analytic and problem‑solving skills.
Able to work and learn quickly in a fast‑paced and dynamic environment.

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