Third Line Software Support Engineer

Location: Fenny Stratford

Senior Software Support Engineer

Up to £55,000 per annum plus bonus

Milton Keynes, 4 days a week on site

This is a rare opportunity to join a well-established SaaS business as one of  their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.

Duties of the Senior Software Support Engineer:  

Own complex 3rd line software incidents end-to-end.
Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
Mentor 2nd line colleagues upskill and improve the wider support function over time.
Experienced required for the Senior Software Support Engineer:

Experience with in a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment
Strong SQL and T-SQL stored procedures, complex queries, performance tuning.
Hands-on experience with Microsoft SQL Server and Azure in production.
Some .NET/C# experience to read and debug code.
The ability to communicate clearly and speak directly to customers to identify issues.
Senior Software Support Engineer

Up to £55,000 per annum plus bonus

Milton Keynes, 4 days a week on site

Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed)

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