Automation & Process Improvement Analyst

Automation & Process Improvement Analyst Job details

Tech & Data / Technology OperationsQML Bletchley - Hybrid Full-time Hybrid £50,000 GBP - £60,000 GBPAbout Quantum Mortgages Limited At Quantum Mortgages Limited (QML), we are dedicated to revolutionizing the mortgage industry with innovative solutions and exceptional customer service. Established with a vision to simplify the mortgage process, we have grown into a trusted name in the financial sector.
Our mission is to offer personalized mortgage solutions that cater to the unique needs of each client, ensuring a smooth and supportive journey from application to approval.  Join us at Quantum Mortgages Limited and be a part of a team that is shaping the future of the mortgage industry. Together, we can achieve great things.

We’re hiring an Automation and Business Improvement Analyst, that has experience working closely with or within a Underwriting/Lending function, to support business-wide change across a specialist mortgage lender. You will bridge business objectives with technology outcomes - producing clear, testable requirements, interpreting complex data reports, analysing and improving processes, and ensuring solutions meet regulatory and security standards. The role is non-configuration (no rules/catalogue configuration) but requires strong technical analysis, documentation, and delivery support.

You should have a strong understanding of the mortgage lending and origination process, the role and function of underwriting and of how automation can be applied to business processes.

Key responsibilities include:

###
** Requirements & Analysis*
* · Elicit, structure, and document functional and non‐functional requirements (NFRs) with full traceability.
· Translate business outcomes into technical specifications, use cases, and acceptance criteria.###
** Data Interpretation & Insight*
* · Analyse and interpret complex data/MI reports and system outputs to surface trends, risks, and opportunities.
· Validate data assumptions; support decision‐making with concise, evidence‐based findings.###
** Technical Process & Integration Mapping*
* · Create technical artefacts: BPMN process maps, UML diagrams, sequence diagrams, data flow diagrams, and interface contracts.
· Perform system & integration analysis across mortgage platforms, CRM, finance, and third‐party services; support API/data mapping and data quality validation.###
** Testing & Quality Assurance*
* · Define test objectives and acceptance criteria; support UAT, regression, and readiness checks.
· Manage defects and issues through to resolution with clear impact statements.###
** Process Improvement & Change*
* · Analyse business and technical processes across departments; lead ad‐hoc process reviews and improvement initiatives.
· Document “as‐is/to‐be” processes, controls, and operating procedures; measure benefits and embed continuous improvement.###
** Governance, Risk & Compliance*
* · Ensure solutions align with FCA expectations, Consumer Duty, COCON/FIT, and internal security/data governance standards.
· Prepare audit‐ready artefacts (decision logs, requirements packs, test evidence, release notes).###
** Stakeholder Engagement*
* · Facilitate workshops and structured interviews; reconcile competing needs and document decisions.
· Communicate complex technical detail in clear business language.#
** What we’re looking for**##
** Skills and Competencies**### Essential
* Mortgage lending experience with strong understanding of: origination workflows, underwriting, broker journeys, ESIS/KFI, affordability, offer/completion, and servicing.
* Proven technical BA background: requirements engineering, system analysis, data modelling, and technical documentation.
* Demonstrable ability to interpret…