Branch Administrator – Sales & Tender Division

Position: Branch Administrator – Sales & Tender Division (12 Months Contract)
Job Description

Our client Fingerprint Zone Group is a leading provider of biometric and background verification solutions, offering criminal checks, identity verification, and compliance services to clients across South Africa.

Role Purpose

Fingerprint Zone Group is seeking a highly organised and customer-focused Administrator to support the Sales and Tender Division
. The successful candidate will be responsible for the accurate and timeous completion of tenders and RFQs, professional client liaison, front-line customer service, and support to new business development initiatives.

Key Responsibilities
Tender & Sales Administration

• Complete and submit tender and RFQ documentation accurately and within required deadlines

• Assist with tender compliance documentation, pricing schedules, and supporting schedules

• Attend online tender briefings and prepare summaries

• Diarise and manage tender closing dates, briefings, appointments, and project milestones

• Ensure all tender documents are compiled, packaged, and delivered timeously

• Maintain accurate tender registers and filing systems

Client Liaison & Customer Service

• Act as a point of contact between clients and Fingerprint Zone Group

• Respond to client queries professionally and within agreed turnaround times

• Provide front-line customer service to walk-in clients requiring criminal background checks and biometric services

• Capture, submit, and track criminal background checks and biometric verifications on online systems

• Resolve client-related queries and escalate complex matters when necessary

Business Development Support

• Assist with new business development and sales support activities

• Gather, identify, and approach potential sales leads

• Support sales follow-ups and client communication

Training & Development

• Full training will be provided on:

  • Background verification and biometric systems

  • Tender and sales administration procedures

Requirements
Minimum Requirements

• Matric (Grade 12) – Mandatory

• Minimum 1 year administrative experience
  , with strong data capturing experience

• Computer literacy is essential
  , including:

  • MS Excel

  • MS Word

  • MS Outlook

• Excellent attention to detail and accuracy

• Strong organisational and time-management skills

• Ability to work under pressure and meet deadlines

• Strong customer service and communication skills

Added Advantage

• Experience in tender or RFQ administration

• Ability to compile and price a Bill of Quantities (BOQ)

• Exposure to sales support or compliance-driven environments

What Fingerprint Zone Group Offers

• Training in biometric and background verification services

• Exposure to sales, tenders, and compliance environments

• Opportunity for growth within a specialised industry

Requirements

Minimum Requirements Matric (Grade 12) – Mandatory Minimum 1 year administrative experience, with strong data capturing experience Computer literacy is essential, including: MS Excel MS Word MS Outlook Excellent attention to detail and accuracy Strong organisational and time-management skills Ability to work under pressure and meet deadlines Strong customer service and communication skills Added Advantage Experience in tender or RFQ administration Ability to compile and price a Bill of Quantities (BOQ) Exposure to sales support or compliance-driven environments What Fingerprint Zone Group Offers Training in biometric and background verification services Exposure to sales, tenders, and compliance environments Opportunity for growth within a specialised industry