Sales & Customer Support VA – Email & Chat

Now Hiring:
Sales & Customer Support VA – Email & Chat

Remote | Full-Time | Growth-Focused E-Commerce Brands

Talent Pop App works with ambitious online brands that care about two things: customer loyalty and revenue growth. We’re looking for a Sales & Customer Support Virtual Assistant who knows how to turn conversations into conversions — all through email and live chat. This is a 100% non-voice role
. If you’re persuasive in writing, fast on your feet, and confident recommending products without sounding pushy, keep reading.

To Be Shortlisted, Applicants Must Complete The Following Exactly

• Select “Brand Concierge” as the role in the application form.
• Enter this application code when prompted: SCVA-CHAT

Incorrect role selection or missing code will automatically disqualify the application.

• Managing high-volume email and live chat conversations daily
• Recommending products based on customer needs and increasing average order value
• Handling returns, refunds, exchanges, and order modifications efficiently
• Saving at-risk customers through proactive problem-solving
• Maintaining accurate CRM records and tagging interactions properly
• Meeting performance metrics such as response time, CSAT, and conversion rate

• Has at least 1 year of remote experience in e-commerce support or online sales
• Writes clear, confident, and persuasive English
• Is comfortable working inside Shopify, Zendesk, Gorgias, Freshdesk, or similar systems
• Thrives in a fast-paced, metric-driven environment
• Can manage multiple conversations without sacrificing quality
• Takes ownership and doesn’t wait to be told what to do

• Personal computer or laptop (minimum i5 processor or equivalent)
• Stable internet connection (minimum 15 Mbps upload & download)
• Quiet and distraction-free home workspace

• Competitive base pay
• Performance-based bonuses tied to sales and customer satisfaction
• Paid time off
• Health stipend or HMO (location-dependent)
• Clear advancement opportunities within a growing remote team

If you know how to balance empathy with revenue impact — and you’re ready to grow inside a performance-driven remote team — apply now.