Representative - Customer Service.Commercial Operations SA

Job in Bloemfontein, 9300, South Africa

Listing for: MTN Uganda Foundation

Full Time position
Listed on 2026-08-09

Job specializations:

Customer Service/HelpDesk
Customer Service Rep
Retail
Customer Service Rep

Deliver excellent customer service and ensure high levels of customer satisfaction
Assist customers with product selection, services, and account enquiries
Process sales and system transactions including activations, upgrades, suspensions, and migrations
Meet and exceed individual and store sales targets
Manage and account for all cash transactions accurately
Control and manage stock, including receiving, merchandising, obsolescence, and shortages
Handle customer queries, complaints, returns, warranties, and device repairs (where applicable)
Ensure accurate completion of all required documentation and system records
Maintain store standards, merchandising, and promotional displays
Adhere to company policies, procedures, and compliance requirements
Identify operational or customer issues and escalate or resolve appropriately
Communicate effectively with customers, team members, and internal stakeholder
Minimum of a 1‑year diploma or equivalent qualification
Fluent in English (additional local language will be an advantage)
Minimum of 2 years’ experience in customer service, sales, or a related role
Experience working in a small to medium-sized organization
Strong customer service and communication skills
Basic computer literacy and ability to work on customer management systems

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