Regional Operations Coordinator-BMCT

Description

• Responsible for receiving, dispatching of tickets, cases and faults to the teams for the region.
• Provide excellent customer service, communicate effectively with clients, troubleshoot, provide support to field staff and meet SLAs.
• Establish from customer and available systems if customer support is required to resolve the incident, typical customer support is site access.
• Establish communication between clients, customers and technicians.
• Assist relevant technicians with troubleshooting the fibre repairs by using relevant system.

• Responsible for receiving, dispatching of tickets, cases and faults to the teams for the region.
• Provide excellent customer service, communicate effectively with clients, troubleshoot, provide support to field staff and meet SLAs.
• Establish from customer and available systems if customer support is required to resolve the incident, typical customer support is site access.
• Establish communication between clients, customers and technicians.
• Assist relevant technicians with troubleshooting the fibre repairs by using relevant system.

• Grade 12
• N6 National Diploma for technicians or equivalent will be an added advantage.
• At least 1-2 years  experience in Telecommunication or IT industry is an advantage.

Work Level
Skilled

Job Type
Permanent

Salary
Market Related

EE Position
No

Location
Bloemfontein