Claims Service Consultant

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This career opportunity is available at Santam’s Motor Claims Department (South Region: Western Cape, Eastern Cape, Northern Cape and Free State) for a Motor Claims Service Consultant - Abuntex who will be based in FNB Building, Bloemfontein

The purpose of this position is to process all the allocated Motor Claims and make them ready for an assessor to be appointed. CSC is the first point of contact for all claims and will be responsible for all queries on motor claim. This will include communication with the client, Intermediary and or Service Provider.

• Manage workload and instructions from system through any communication and or documents.
• Work closely with your team
• Required to check completeness and correctness of documents
• Responsible for all actions to get claim assessment ready and the appointment of the assessor
• Contact clients or intermediaries telephonically to obtain outstanding information and provide updates on claim progress.
• Required to follow up on claims to receive digital images and or any documentation necessary for Assessment
• Handle complaints, queries, all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Underwriters, either by telephone or by email
• Create services on Claims Center system for rental
• Responsible for arranging, manage rental requests, extensions & terminations
• Attend to your Review and daily activities on the Claims Center system

• Matric
• Fully computer literate (MS Office)
• 2 - 4 years’ claims experience
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of Abuntex, BPM, Claims Center and Codeplex (SPM) will be an advantage

• Ability to verify and interpret policy and appraisal detail.
• Good communication skills.
• Telephonic skills.
• Ability to handle conflict and negotiate.
• Basic business ethics.

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE.

Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our client scan focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles orshort-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Our recruitment process

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Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail.…